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Property Policies & House Rules

Home » Privacy Policy

Berkley Apartments is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information when you use our services or website.

1. Business Details and Contact Information

  • Berkley Apartments: 28–30 Rivington Street, London EC2A 3DZ, United Kingdom
  • Bookings & Payments: booking@berkleyapartments.co.uk
  • General Enquiries: admin@berkleyapartments.co.uk
  • Phone: 0207 459 4719

2.Types of Personal Information We Collect

We may collect: 

  • Name, email address, phone number, and address
  • Booking details, including arrival and departure dates
  • Payment and transaction information
  • Guest details, including children where required
  • Website data, such as IP address and cookies

3. How We Use Your Personal Data

We use your information to:

  • Process and manage bookings
  • Handle check-in, payments, and deposits
  • Communicate with you before and during your stay
  • Provide customer support
  • Improve our services and website
  • Meet legal obligations

4. Legal Basis for Processing Personal Data

We process your data in line with the UK General Data Protection Regulation.

This includes:

  • Contractual necessity (to complete bookings)
  • Legal obligations
  • Consent (for marketing communications)

5. Booking, Payment, and Data Sharing

  • Payments are processed securely through trusted providers
  • Your card may be pre-authorised before arrival
  • A refundable damage deposit may be collected
  • Additional charges (such as extra beds or pets) may apply
  • We do not store full card details on our systems
  • We may share your data with payment providers and booking platforms to process your reservation
  • Data may also be shared with IT and website service providers and professional advisers where required
  • We do not sell your personal data

6. Data Security and Protection Measures

We take appropriate steps to protect your data, including:

7. Data Retention and Storage Periods

We keep your data only as long as necessary:

Your data is then securely deleted or anonymised. including:

8. Marketing Communication and Your Preferences

We may contact you if:

You can opt out anytime via email or unsubscribe links.

9. Use of Cookies and Website Technologies

Our website uses cookies to:

You can manage cookies via your browser settings.

10. Your Rights Regarding Personal Data

You have the right to:

You may contact the Information Commissioner’s Office if needed.

11. External Website Links and Third-Party Content

We are not responsible for the privacy practices of external websites linked from our site.

12. Updates and Changes to This Privacy Policy

We reserve the right to update this policy from time to time. Changes will be posted on this page.